Overview
This policy explains what SoftNix collects, why, and what we do with it. It covers this website, the customer account area, and any product you buy from us.
What we collect
Account details you give us: name, email address, and optionally a phone number and company name.
Purchase records: what you bought, when, the licence issued, and the invoice raised. We keep these for as long as accounting and tax rules require, and they survive the deletion of your account for that reason.
Enquiries: anything you type into the contact form or a support ticket, plus the IP address it came from — recorded to make abuse visible, not to profile you.
We do not store card numbers. Payments are handled by the gateway you choose, on their systems.
Why we use it
To deliver what you bought, to answer you, to raise and settle invoices, and to send the transactional emails a purchase produces — receipts, licence keys, update notices. Marketing email is separate and requires you to opt in.
Who we share it with
Payment providers, to take the payment you asked us to take. Our email provider, to deliver the messages above. Nobody else, and we do not sell data.
Your rights
You can ask for a copy of your data, ask us to correct it, or ask us to delete your account. Deleting an account clears the profile; the financial records behind past purchases are kept, because we are required to keep them.
Changes
If this policy changes materially we will say so on this page and date the change.